What's new

  • Welcome to the new Flite Test Forum home! Please note that the migration is still undergoing and certain content, user privileges or features may be missing or limited until the transition is complete. Thank you!

Spektrum DX9 user replaceable parts (NONE)

Konrad

Posting Elsewhere
#1
I was shocked to learn that Horizon Hobbies does not support the Spektrum line of transmitters with parts.
This isn’t an FCC Part 15 issue as there are a lot of parts on the transmitter that do not effect the transmission of radio frequencies.

Since the beginning of time we the end user of the transmitter have been able to replace broken switches, worn out pots and a host of other transmitter parts. I’m thinking way back to brands Like E.K. Lodgicontrol, Pro Line, Kraft, Ace, Futaba of America, and Multiplex. Even today you can get Tx parts for the Fr-Sky TX direct from the importer Aloft Hobbies.

I recently broke the “E” switch on my Spektrum DX9. Not wanting to spend time sorting through the Digikey catalog I ask Horizon for the switch part number so I could put it on an order I was about to place at Horizon Hobbies. I was stunned when Horizon Hobbies said they don’t sell Tx parts and that I should pack up the TX and send it in for service.

I’m stunned that Horizon Hobbies would want me to suffer the cost of shipping the TX out for service. But more to the point loose the use of the TX for a few weeks at the peak of the flying season! This is not customer service focused on the needs of the customer! It is great that they (Horizon Hobbies) offer a service to repair the TX for those that don’t have an inclining to repair it themselves. But to limit those of us that have the skills or are willing to replace components is an opportunity lost for a parts sale.

I was then motivated to pull off the back of the Tx to see what was what back there. I was pleasantly surprised to see that there was nothing unusual with the pots and switches used by Spektrum.

Now I hate to admit this but breaking off switch levers is “normal” for me. As such I tend to order replacement parts for the TX I purchase. So it wasn’t a surprise that I had the exact switch in stock in a Multiplex package. Ok, it wasn’t the same switch, the housing was red verses the gray one in the Spektrum TX.

So for the effort to remove the 8 screws on the back panel and 5 minutes to heat up the soldering iron I replaced the $1.75 switch. I didn’t have to suffer the effort of boxing up the TX or the cost of shipping. Nor did I have to wait weeks for the return of the TX. I’m able to go flying today.

Can anyone enlighten me as to why Horizon would NOT want to sell non-RF components to us the end user? I have a full set of replacement switches for my Fr-Sky Taranis Plus from Aloft Hobbies. This is a modern native 2.4gHz TX that is arguably 5 times more powerful and half the cost of the DX9.

Horizon is normally very focused on the end user. I don’t understand why they would want to drive away customers by lack of parts support. It isn’t the money, it is the time without the use of the TX that is the real concern for the customer.

All the best,

Konrad

Broken E Switch.jpg bagged switch.jpg Red switch installed.jpg Replaced E switch.jpg
 
Last edited:
#2
When it comes to parts from Spektrum it can be luck of the draw I can call one time and get an answer of no then call back get a different rep and they send them right out

The switches can be bought off of any place they are a standard switch. I had replaced one of my switches I broke off I was in a rush and could not find the longer toggle I needed so I installed a shorter switch, then ended up having to send my Black DX6 in for warranty service. They sent it back to me with the warranty work done, they replaced the switch I had replaced with the correct one and sent the switch back to me with the transmitter to me that is service

For me any way it`s hard to beat Spektrum service.
 

Konrad

Posting Elsewhere
#3
I agree! Horizon Hobbies has had, still has, great customer service. And they warrant issues that are well beyond the scope of any written warranty.

Horizon Hobbies also has a tech staff that is well versed and skilled, can't say that of some other "wanna be" big box distributors.

Sorry to learn that the tech support staff is not consistent in the application of Horizon Hobbies policies. I guess I'll just have to hound them more until I get the response I want. None of us like to do that, and it ties up their service department for other real customer support issues.

But why hamper those of us that still know how to use a soldering iron. After all we are not “Joe Public" in that we are hobbyists.

I know tracking and managing inventory is a business expense. But as a flier the time lost at the hight of the flying season is far more costly by my value system.

I’m holding up Fr-Sky and my local hobby shop and importer, Aloft Hobbies, as examples of how it is done right. They offer great technical service in support of the product. And at the same time offer replacement part for “ Joe Public the hobbyist “ should Joe want or need to fix the product himself.
http://alofthobbies.com/frsky-taranis-replacement-gimbal.html

Like I said it is about time, not cost that concern most of us, the end user. Give us the P/N so we can help ourselves (we those of us that are technically savvy) . This would save a lot in shipping and down time.

Konrad
 
Last edited:

ELEV8 RC

AKA Uprise FPV
#4
The people at Graupner have always been helpful. It's important to pick a company with good service to buy radios from, such as Graupner or Spektrum etc.
 

FlyingMonkey

Stuck in Sunny FL
Staff member
#5
Konrad,

I'd like to propose a challenge.

Create a thread that's not a complaint, rant, or other negative topic. Bonus points if the post leaves the reader with the impression you enjoy the hobby.

From what you post, it's a wonder that you're in the hobby at all, it's like you only use the Flite Test forums as a place to complain about vendors.
 

ELEV8 RC

AKA Uprise FPV
#6
Konrad,

I'd like to propose a challenge.

Create a thread that's not a complaint, rant, or other negative topic. Bonus points if the post leaves the reader with the impression you enjoy the hobby.

From what you post, it's a wonder that you're in the hobby at all, it's like you only use the Flite Test forums as a place to complain about vendors.
Wow, that’s a really good roast! Yeah, I must second this. If you go back and read all your posts, it’s no bed of cotton candy layered with unicorns...
 

Konrad

Posting Elsewhere
#9
To the management,

Challenge excepted! In this thread, that I started, I say how good a vendor is and how much pleasure one gets using a well designed and supported product. I even poke fun at myself for trying to run a high performance EDF with an outrunner motor. So what do I win?
http://forum.flitetest.com/showthre...ions-Exemplary-Customer-Service-(Tech-Support!)

To show you (Fred) are in error I post the following!

In this thread I asked for clarification of a term.
No mention of vendors
http://forum.flitetest.com/showthread.php?33427-What-is-a-quot-Warbird-quot


Going through some of my other posts, I got bored and stopped half way through my posting log, these cover most of the topics I’ve posted and with only bit over 200 posts I don’t think one can show a trend that I post only to “Rant” about vendors:

Nothing but positive praise for Aloft Hobbies
http://forum.flitetest.com/showthread.php?34783-taranis-q7

Full support of Rich Baker and his RC Informer videos
http://forum.flitetest.com/showthread.php?34964-Sonic-Modell-Stearman

Support math in the pursuit of knowledge
No mention of vendors
http://forum.flitetest.com/showthread.php?34969-How-much-do-you-engineer-youre-builds

Help with the understanding of motor electrical constants
No, less than flattering comments about vendors
http://forum.flitetest.com/showthread.php?34896-Brushless-Motor-questions

In this thread I asked another valued FT member about his issues with a vendor. And about rigging a rotor
No negative comment about a vendor from my posts
http://forum.flitetest.com/showthread.php?34631-500-size-Apache-Gunship-Build

In this thread I make a fun jab at Sig but support the their wood cub
http://forum.flitetest.com/showthread.php?34987-New-here&p=349005#post349005

In this thread I give guidance for tooling,
No mention of vendor shortcomings
http://forum.flitetest.com/showthread.php?34609-model-building-methodology

In this thread I post how to spec a BEC
No mention of vendors
http://forum.flitetest.com/showthread.php?35010-UBEC-Question

In this thread I discuss mechanical differential.
No mention of vendors
http://forum.flitetest.com/showthread.php?35015-Tiny-Trainer-aileron-rolls-left-wierd

In this thread I don’t mention any vendor in a particularly bad light. True I had to work through the master slave architecture .
http://forum.flitetest.com/showthread.php?33306-Bird-of-Time-Balsa-Kit-Build-Thread/page13

In this thread I give trimming advice
No mention of vendor positive or negative.
http://forum.flitetest.com/showthread.php?34284-Help-are-these-motors-the-same/page2

In this thread I suggest where to place the bell crank.
No mention of despicable vendor management
http://forum.flitetest.com/showthread.php?34832-planes

Now I do post to enlighten the membership of products and vendors I have used. And unlike the Ad hype and false reviews we see in the press I DO critique the product and vendors with a very critical eye. This means that the short coming of the vendor and product are discussed in detail. Some smaller minds would call these “Rantings”. Most would call it a public service to inform the membership, a counter balance to the large amounts of money the vendors spend trying to get one to buy their product. I fully admit that my reviews are not aimed at being balanced (few reviews real are). I try to bring the short coming to light and offer work arounds. It is far too easy to say something is junk and run away;

http://forum.flitetest.com/showthre...for-component-props-Freewing-Flight-line-FMS)
http://forum.flitetest.com/showthre...-Mirage-2000C-5-80mm-EDF-(A-tiger-by-the-tail!)
http://forum.flitetest.com/showthread.php?35660-Problem-with-YEP-(Hobby-King)-ESCs
http://forum.flitetest.com/showthread.php?34790-F-5-Tiger-II-(Freewing-F-5-mods-and-set-up)
http://forum.flitetest.com/showthread.php?34845-Freewing-Me-262-(what-is-old-is-new)


This is why I haven’t mention the moderation issues with FT with their blatant passive aggressive behavior in the wonton vandalizing of the title of this thread. As I don’t know how to fix the issues imitating from some in the FT moderation staff.
http://forum.flitetest.com/showthread.php?34897-A-Rant-over-MotionRC

I posted that thread to air the short comings of the firm MotionRC. Flight Test is mainly of the demographic that will move from the DTF models to the foam ARF It is hoped that as FT members explore the hobby that they will be well informed of what Motion RC say verses does. With this information our valued FT members can make the best decisions with their hobby dollars. Spending their dollars at MotionRC just might be the best place for them. I obviously don’t think so that is why I started the thread titled “Don’t Patronize MotionRC”

I get a great deal of satisfaction finding the limitation of products and to a much lesser extent the short coming of management!
How dare you suggest to me how to enjoy this fine hobby!

FlyingMonkey (Fred) you are in violation of FT own posting guidelines with your post, suggesting that my post are not of value being rants, complaints and negative! I hope I have shown to you and the membership how false your accretion is!

What reminder!
The reminder is for the moderation staff to keep to the posting guidelines in your moderation policies.
Please keep your Bovine Excrement in the PM system, if you have any justifiable issue with my posting style please PM with a detailed examples!

All the best,
Konrad
 

ELEV8 RC

AKA Uprise FPV
#10
Wow... so much for a fun friendly forum...

If I was a moderator, I would have banned you already.

Or, I'd give you the password to the "Behind the Field Shed" thread.

But that's just me...
 

Konrad

Posting Elsewhere
#11
Wow... so much for a fun friendly forum...

If I was a moderator, I would have banned you already.

Or, I'd give you the password to the "Behind the Field Shed" thread.

But that's just me...
I assume that is directed at me and not Fred,
Why what guidelines have I violated. I haven't called you a name of discounted you contributions, even if I don't agree with them.

You will have noticed that I keep most, not all, of my "Rants" (the moderators term) to the threads I start. So if you don't want to see the ugly side (deceit, ripping off and down right dangerous practices) of the hobby don't click on my threads. They are brutal in the short comings of the product and management.

In your threads I promise to be gentler.

But I will not let vendors off the hook.

All the best,
Konrad
 
Last edited:

ELEV8 RC

AKA Uprise FPV
#12
I assume that is directed at me and not Fred,
Why what guidelines have I violated. I haven't called you a name of discounted you contributions, even if I don't agree with them.

You will have noticed that I keep most, not all, of my "Rants" (the moderators term) to the threads I start. So if you don't want to see the ugly side (deceit, ripping off and down right dangerous practices) of the hobby don't click on my threads. They are brutal in the short comings of the product and management.

In your threads I promise to be gentler.

But I will not let vendors off the hook.

All the best,
Konrad
Very good. Glad to see a happy side of you.