I've been rather fortunate with their customer service. I'm currently in discussions with them. I have a package that may have fallen off the slow boat from China. It's looking like I'll submit a Paypal dispute, just in case. I'm hoping it's still coming, but I won't wait beyond the 45 day limit for Paypal dispute submissions. It's a slow process, and the package could still arrive, and if it does, I'll cancel the dispute.
It's important to remember we're dealing with a budget warehouse, dealing in better quality than should be low dollar items, that ship on such scales that customer service is almost a waste of resources for them.