(Note, the views in this post are purely my own and may not reflect the views of Flite Test, or the members of Flite Test.)
I'm sorry Doug, then I'm confused.
I thought the point of your post was that you were concerned with the well being of Flite Test the company and that's why you had raised the point that there was room for improvement, and you were offering a solution to that situation.
You clearly took the time to search out reviews, because you pointed out that there is "one review after another". You also took the time to post your comments here. So you have invested time in this device.
The other option is that you're intent is merely to try to do harm to Flite Test for some reason. Which, as a business owner, you should see the irony that you claim you don't want to take the time to "help another business sell it's products" yet you want to use that company's resources (this forum) not to offer help, but instead try to slander them (associating Flite Test with "vendors that don't give a crap about their clients"). You try to imply that Flite Test is mistreating customers. And you conclude your post with the opinion that Flite Test is "blowing their credibility".
While this is the "suggestion and complaints" section, you're taking your own frustration at yourself for not being able to figure out how to use a rather simple device, and taking that anger out by hurling baseless insults at Flite Test. Instead of using this forum in a positive manner, and taking advantage of the access to the shared knowledge here that Flite Test provides, you waste that resource by instead hurling insults in a misdirected rant.
This forum isn't the best fit for everyone. We encourage people who are here to seek assistance when needed, or to provide assistance if they can. This forum is populated by people who remember how challenging it was for them to get into this hobby. Many received assistance and encouragement from other people on this forum and take pride in being able to help the next generation by taking the knowledge they gained here, or through their own experiences and passing that on to the people who come where looking for aid.
Trolling, or just negativity is not something that we want promoted here. People who have difficulty with this will be asked to go elsewhere.
All of that said, Flite Test as a business and as a community is a strongly DIY driven group. Maybe your frustration stems from the fact that you provide a service based business, home pest control. It's not a business model that is meant to put the product into the customer's hands and let them try to explore the use of the product on their own. Considering the potential danger of the materials you use, that would be highly irresponsible. So to see a company do that exact thing may be what bothers you, I don't know.
The lack of printed directions for what I would argue is a relatively self explanatory device is what you decided to break out your soap box for.
So, let's take this servo tester for example. In my personal opinion the people in this hobby need a certain level of deductive skills to be able to be successful, and the tester does offer the information a user needs to be able to use it, printed right on the housing of the device. If this device proves too difficult to operate for someone, then this is a hobby that is likely going to be a long and frustrating struggle for that person.
There's a series of pins that accept the connectors from servos. The knowledge of what +, -, and "servo" or signal represent in regard to wiring is needed.
There's a dial.
There's a 3 position switch.
+ and - are dual purpose here. Those pins can either accept the input of power, from a source like a battery or an ESC (electronic speed control, but it needs to be one equipped with a BEC battery eliminator circuit which will provide 5v of DC power). How do you know what voltage? Well, there's labelling there that tells you 4.5 volts to 6 volts.
+ and - are also indicating that those pins accept the red and black (red is the representative color for + power supply, and black is the representative color for negative when using a DC power source)
The 3 position switch is a little more tricky. There's 3 values there, Manual, Neutral, and Automatic. The manual setting allows you to move the servo, manually. Automatic will cause the servo to travel from one extent of it's range to the other without manual input from the user. Neutral will set the servo to it's center point.
View attachment 83525
Now, I'll agree that many of the audience (and customers) are new to the hobby. Instead of merely providing printed instructions that may not be as easy to follow as the labels on the servo tester, Flite Test has several instructional videos, an articles section where a person could go for the needed information. Flite Test also provides a forum, and an email based customer service team that can provide one on one assistance.
I would argue that there's few companies in this hobby that does as much to service their customers than Flite Test. This is reflected in the community of people who choose to support Flite Test. Which is why I am impressed at the community here once again at their grace and restraint. In the face of anger and negativity they have offered guidance and assistance. You continue to refuse to accept it. In once sentence you claim respect for Flite Test, and then follow it with accusing FT of not caring about it's clients. I can only conclude you don't actually have any interest in using the product, getting assistance with the product, or using the tools Flite Test provides at their expense to help their customers help themselves. This thread reminds me of a video about trying to provide assistance...