So to start from the beginning.
I'm new to this whole RC stuff, but i have followed FliteTest for a long time and read all possible threads on this forum and other sites about multirotors. So i finally started to write down a list of parts that i needed, so when i had the money i could buy it.
So i went to HobbyKings International store, knowing that there would be 3-5 weeks delivery, and ordered my list for the tricopter.
After i placed the order, and the money was transferred, i just had to wait. There was a few items on the list that was in backorder, wich was fine with me. I used the hobbykingwatch site to see if I could expect restock within reasonable time frame, and i could with all except 1 item, so i cancelled that item. after this i could see that they got my money 20/02-2013 and every thing was in stock after 3 days (which was darn fast...I know!). My order status kept saying "Paid, Processing" so i checked the order again the day after, and suddenly the Turnigy Talon v1.0 tricopter frame was JIT. I saw that JIT items should only take 3-5 days, and then my order would be shipped, so i didn't make a big fuss about it.
After 7 days with my order status still the same i contacted HK CS, and they promised to check up on the item and send me a mail within 24 hours. The day after around the same time, no mail had arrived, so i contacted HK CS again asking why I haven't received any mail about status of the JIT, and they told me that i just had to wait for the warehouse to respond, so i waited one more day, and the same happend, but this time i wouldn't accept that i just had to wait, i told them to call the warehouse to find out why the item haven't arrived yet, and they told me they would call them in the morning and send me a mail. But again, I didn't get the mail. this repeated itself almost every day for the last 1-2 weeks, when i finally had enough! I told them that i would cancel my whole order $442 and demand a refund if they didn't find out why the JIT item haven't arrived. and then i got disconnected (this have happened before on their chat) so i created a new session and I got though to this guy:
Customer Service Chat
I know I miss-spelled and the grammar isn't perfect, but I'm from Denmark and I was really angry
http://upl.io/i/oq5724.png
(uploaded to my friends upload site)
I know that i'm not that kind in my way to respond to some of the things he say but i was really pissed off, and with very good reason when you read the response i got the day after via mail. (Finally i got that mail with a real update in it)
Response the day after
http://upl.io/i/z762g0.PNG
(uploaded to my friends upload site)
This issue would have been fixed 3 weeks ago if any one other than Ricky/Thomas have listened to me and called that warehouse instead of just requesting an update via their system. I told them to call and they said they would but NONE other than this guy actually did. So 3 weeks with incompetence from HobbyKings side could be avoided if they just had called their warehouse.
So be aware! If you expirence ANYTHING like this. Bookmark this and link to it in HK CS Chat!
So now i'm just waiting for the actual JIT item to arrive, and hopefully my order will arrive to my address in Denmark within 2 weeks +/-
I'm new to this whole RC stuff, but i have followed FliteTest for a long time and read all possible threads on this forum and other sites about multirotors. So i finally started to write down a list of parts that i needed, so when i had the money i could buy it.
So i went to HobbyKings International store, knowing that there would be 3-5 weeks delivery, and ordered my list for the tricopter.
After i placed the order, and the money was transferred, i just had to wait. There was a few items on the list that was in backorder, wich was fine with me. I used the hobbykingwatch site to see if I could expect restock within reasonable time frame, and i could with all except 1 item, so i cancelled that item. after this i could see that they got my money 20/02-2013 and every thing was in stock after 3 days (which was darn fast...I know!). My order status kept saying "Paid, Processing" so i checked the order again the day after, and suddenly the Turnigy Talon v1.0 tricopter frame was JIT. I saw that JIT items should only take 3-5 days, and then my order would be shipped, so i didn't make a big fuss about it.
After 7 days with my order status still the same i contacted HK CS, and they promised to check up on the item and send me a mail within 24 hours. The day after around the same time, no mail had arrived, so i contacted HK CS again asking why I haven't received any mail about status of the JIT, and they told me that i just had to wait for the warehouse to respond, so i waited one more day, and the same happend, but this time i wouldn't accept that i just had to wait, i told them to call the warehouse to find out why the item haven't arrived yet, and they told me they would call them in the morning and send me a mail. But again, I didn't get the mail. this repeated itself almost every day for the last 1-2 weeks, when i finally had enough! I told them that i would cancel my whole order $442 and demand a refund if they didn't find out why the JIT item haven't arrived. and then i got disconnected (this have happened before on their chat) so i created a new session and I got though to this guy:
Customer Service Chat
I know I miss-spelled and the grammar isn't perfect, but I'm from Denmark and I was really angry
http://upl.io/i/oq5724.png
(uploaded to my friends upload site)
I know that i'm not that kind in my way to respond to some of the things he say but i was really pissed off, and with very good reason when you read the response i got the day after via mail. (Finally i got that mail with a real update in it)
Response the day after
http://upl.io/i/z762g0.PNG
(uploaded to my friends upload site)
This issue would have been fixed 3 weeks ago if any one other than Ricky/Thomas have listened to me and called that warehouse instead of just requesting an update via their system. I told them to call and they said they would but NONE other than this guy actually did. So 3 weeks with incompetence from HobbyKings side could be avoided if they just had called their warehouse.
So be aware! If you expirence ANYTHING like this. Bookmark this and link to it in HK CS Chat!
So now i'm just waiting for the actual JIT item to arrive, and hopefully my order will arrive to my address in Denmark within 2 weeks +/-