Not sure if this is the right place, but I just want to say that your shipping dept is so very fast and efficient. My order is marked as shipped on the same day that I ordered it. When ordering from other places, it seems like it takes a day or two to get that far. Major kudos! I also want to thank Fred from customer service. I emailed concerning my quad flipping and a prop that I just got from you guys breaking. We corresponded back and forth quite a few times and he shared many pointers and even links to YouTube and the FT forums about setting up my fcb properly to avoid the flip of death. That is top notch customer service, maybe better than Disney (and I worked there for 6 years). I can't leave out our fellow FT community here on the forums, they're also very quick to lend their expertise as well. Big thanks to all! One last thing, FT crew, you're welcome to share this internally if you want to
FT Shipping Dept and Customer Service
- Thread starter darby01
- Start date
Praise in public... correct in private
I don't work for the crew but do want to say, thank you, anyway.
:applause::applause::applause: Thank you for being one of the statistically few people who when something goes well takes the time to show appreciation.:applause::applause::applause:
For those of you who have something less positive to offer, feel free to do it the dignified way by respectfully and specifically articulating your issue on their customer support page.
I don't work for the crew but do want to say, thank you, anyway.
:applause::applause::applause: Thank you for being one of the statistically few people who when something goes well takes the time to show appreciation.:applause::applause::applause:
For those of you who have something less positive to offer, feel free to do it the dignified way by respectfully and specifically articulating your issue on their customer support page.
PsyBorg
Wake up! Time to fly!
Good to see someone posting good things about the order process as most will only do so when there is a problem and that usually tends to not be as positive. I to am one of the people who praise FT for their customer support as I have not had a problem with slow orders and any issue I had with specific parts were addressed quickly and in a manor well above any other vendor I have ever dealt with.
It all boils down to if there is a problem to not fly off the handle and inquire politely how to resolve it and the results are usually awesome.
It all boils down to if there is a problem to not fly off the handle and inquire politely how to resolve it and the results are usually awesome.
They do such a great job and from working at WDW and handling guest situations, I know that there's sometimes more complaining than complimenting. The FT crew is so phenomenal that they definitely deserve the recognition. ������������
kdobson83
Well-known member
I've only had one issue in the many orders I've placed, I was sent cw props when I had ordered CCW props. I sent pictures of what I had received. Jen, Josh's wife emailed me herself and corrected the issue immediately, sent me the proper props in 2 days. I can say with out a doubt, they have some of the best Customer service I've ever felt with. FT fan, customer and community member for life!
agordon8233
New member
I agree that the shipping and customer service is execellent. My orders have shipped out very quickly. Keep up the good work.
