FTCA signup error

[retter]

Hello - I'm having issues signing up, I think that some webpage component needs a new API key... After I enter all my info and click submit, I get a red error box at the top with
"Expired API Key provided: pk_live_***********************************************************************************************jRvX"

And yes, I did also submit the same thing via the "Contact us" help page - so feel free to delete this post if you already have that message. I've had bad luck with those sorts of pages in the past.

Thanks!

 

[AIRFORGE]

@fliteadmin
@flitetest
@FT Dustin
@FTDigitalAdmin
@ftBilly
@FT_Eddie
@Noah - Flite Test
@FTCA Director

 

[retter]

In case anyone else is having the same problem, I did get a couple emails today saying that they're looking into it.

 

[Schoony96]

Running into the same issue here. Any updates?
Really excited to start building some of these plans with my kids!

 

[retter]

I know they tried some things last week... but they're still working on it.
At least now I know it's not just a "my computer is weird" sort of problem.

 

[retter]

Make no mistake - I'm weird... just not my computer. 🤪

 

[Schoony96]

Haha, definitely not just you with this issue. I’ve tried on three devices. Before I noticed it was an API issue on their end.

 

[Schoony96]

Looks to be an issue with stripe. Possibly revoked access by stripe to a third party e-commerce platform.
Basically from what I gather they need to go to their stripe dashboard and check things out. Log out of and re-log into any stripe related platform running e-commerce. And unlink/relink through stripe to generate new api keys.

 

[Schoony96]

Update, Tried again this morning and it worked, sorta. Membership purchase went through. Now getting "Error 404" when checking out with downloadable plans included in membership.

 

[Merv]

.... Now getting "Error 404" when checking out with downloadable plans...

Well that's "some" progress then.

 

[retter]

Got an email this morning saying they've done a lot of backend work... And I just signed up successfully! I'm also able to get into the plans area and see things... but haven't tried checking out since I probably ought not distract myself like that at work.

 

[retter]

Okay... bummer. I can also pick a plan set, add it to the cart, fill out the shipping info, and then get a 404 at the last step. I guess something else got broken or disconnected. I've sent another message through the "Contact Us" page.
That good old debugging feeling

Bug Fixing GIF - Bug Fixing - Discover & Share GIFs

Click to view the GIF

tenor.com

 

[AIRFORGE]

Okay... bummer. I can also pick a plan set, add it to the cart, fill out the shipping info, and then get a 404 at the last step. I guess something else got broken or disconnected. I've sent another message through the "Contact Us" page.
That good old debugging feeling

Bug Fixing GIF - Bug Fixing - Discover & Share GIFs

Click to view the GIF

tenor.com

I'm an AirCrew Member and I just tried to download a plan. I got the same 404 as you.

@fliteadmin
@flitetest
@FT Dustin
@FTDigitalAdmin
@ftBilly
@FT_Eddie
@Noah - Flite Test
@FTCA Director

 

[Schoony96]

Very interesting, seems like the redirect link is broken. Or the plugin for that page needs updated.

 

[retter]

There seems to have been a stealth fix over the past week... I was just able to Checkout and get to the "Order placed - here's your download buttons" page and actually download the pdf. I didn't hear back from my second "Contact Us" ticket, so maybe this isn't a 100% solution?

Curious to hear if other people have success.

 

[AIRFORGE]

There seems to have been a stealth fix over the past week... I was just able to Checkout and get to the "Order placed - here's your download buttons" page and actually download the pdf. I didn't hear back from my second "Contact Us" ticket, so maybe this isn't a 100% solution?

Curious to hear if other people have success.

I just tried it and it worked for me, too.