Hey Flitetest,
I already submitted a Support inquiry about this but I haven't heard anything in 24 hours now and these things always bother me to no end so I feel impulsive to try and get a response lol. (But sorry if I'm being pushy)
My Case number is 43646
Basically, one of my motors on my gremlin was completely faulty, and it refused to spin smoothly, it would jitter or twitch like it was trying to spin and then just stop all together. I tried switching the position of the faulty motor with a different one because I thought perhaps I had accidently ruined the ESC when I soldered it but apparently it was perfectly fine, the same motor still didn't work regardless of the ESC. I checked the motor wires with my multimeter and there didn't seem to be any problem, so I inspected the end of the wires that connected to the copper windings in the motor and apparently, one of the wires was just poorly connected, and it ended up breaking off completely. I took it to a local hobby store and they told me it would be too difficult to repair and it would just break again over time. So long story short now I'm out one lousy motor and after looking on Emax's web store it would cost me over $50 Canadian just ONE new motor and have it shipped here within a reasonable time (Not waiting for months) which is absurd. To be honest, I was really careful about damaging the parts and I know for certain that nothing I did should have caused the wires to break, I guess it was just a manufacturing error, which is not surprising considering Emax's reputation with motor durability, from what I heard it's not the greatest.
If someone from support could please help me with my support inquiry so I can get a one new motor, even if I have to pay for it, that'd be great! At this point, I just want to get my motor so I can get up and fly already. Also it would be really cool if you guys could try and get Spare parts for the gremlin on the store, to help fix these kind of situations, as I'm undoubtingly sure they will continue to arrise, and so we have easier access to new props and parts without having to pay absurd amounts of money to expedite parts that in reality cost nothing to manufacture from china.
Thanks for reading!
I already submitted a Support inquiry about this but I haven't heard anything in 24 hours now and these things always bother me to no end so I feel impulsive to try and get a response lol. (But sorry if I'm being pushy)
My Case number is 43646
Basically, one of my motors on my gremlin was completely faulty, and it refused to spin smoothly, it would jitter or twitch like it was trying to spin and then just stop all together. I tried switching the position of the faulty motor with a different one because I thought perhaps I had accidently ruined the ESC when I soldered it but apparently it was perfectly fine, the same motor still didn't work regardless of the ESC. I checked the motor wires with my multimeter and there didn't seem to be any problem, so I inspected the end of the wires that connected to the copper windings in the motor and apparently, one of the wires was just poorly connected, and it ended up breaking off completely. I took it to a local hobby store and they told me it would be too difficult to repair and it would just break again over time. So long story short now I'm out one lousy motor and after looking on Emax's web store it would cost me over $50 Canadian just ONE new motor and have it shipped here within a reasonable time (Not waiting for months) which is absurd. To be honest, I was really careful about damaging the parts and I know for certain that nothing I did should have caused the wires to break, I guess it was just a manufacturing error, which is not surprising considering Emax's reputation with motor durability, from what I heard it's not the greatest.
If someone from support could please help me with my support inquiry so I can get a one new motor, even if I have to pay for it, that'd be great! At this point, I just want to get my motor so I can get up and fly already. Also it would be really cool if you guys could try and get Spare parts for the gremlin on the store, to help fix these kind of situations, as I'm undoubtingly sure they will continue to arrise, and so we have easier access to new props and parts without having to pay absurd amounts of money to expedite parts that in reality cost nothing to manufacture from china.
Thanks for reading!