Sorry to start off on a lousy foot, but I need some help with a direction. I have a 5 month old RMA with HK and they keep closing the ticket. No update, no exchange, no refund.
Can someone tell me who I can talk to, who can help to have this resolved.
Some back-round:
I RMA-ed a DOA keychain cam back in June 2011 [T- RMA ID 32904-2561896] and, 1) customer service keeps saying that the warranty department hasn't given them a report yet and 2) customers service keeps closing my ticket - so no follow-up. 3)Every month I have to open a new ticket, reference the RMA # and ask for a update => goto (1) and repeat.
Oh, and they do confirm that my RMA was received...important point.
Its been 5 months now and this is not right....So anyone - please, some help. Don't know what to do next.
PS - GREAT video's Josh & Josh.
Can someone tell me who I can talk to, who can help to have this resolved.
Some back-round:
I RMA-ed a DOA keychain cam back in June 2011 [T- RMA ID 32904-2561896] and, 1) customer service keeps saying that the warranty department hasn't given them a report yet and 2) customers service keeps closing my ticket - so no follow-up. 3)Every month I have to open a new ticket, reference the RMA # and ask for a update => goto (1) and repeat.
Oh, and they do confirm that my RMA was received...important point.
Its been 5 months now and this is not right....So anyone - please, some help. Don't know what to do next.
PS - GREAT video's Josh & Josh.
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