Sorry to put a FT vendor on blast, but this is what I’ve been dealing with for a month...
My order for some electronics about 6 weeks ago never got to my residence. Contacted Hobbyking, they said to make a claim with FedEx and give them the number and it would be taken care of. Did that. Followed up with hk, they had no status updates for me other than it’s being investigated and to check with FedEx. FedEx said it’s an open claim and when there is a resolution, I would be contacted. Skip a few weeks and customer support chats later, still nothing. FedEx advises me to submit claim to PayPal and inform Hobbyking. I did. Today, almost 6 weeks into the ordeal PayPal closed the case because FedEx reported it delivered, which it wasn’t. Now paypal can’t do anything without a police report, the police won’t write a report because too long of a length of time has passed, Hobbyking says their waiting of FedEx to change status to not delivered, and I can’t get anything out of FedEx because they claim their still investigating a missing $80 package...
So pretty much the first claim I’ve made in my life, I get screwed. Beware of Hobbyking and their service guarantee, they’ll just pass the ball in a never ending circle instead of making it right, and tell PayPal that the package was received outside of limitation for the police department.
Shop somewhere else guys. Paying a little bit more is better than dealing with ccw motors when you ordered Cw, not receiving what you paid for, and being jerked around for a month and a half.
Rant over
My order for some electronics about 6 weeks ago never got to my residence. Contacted Hobbyking, they said to make a claim with FedEx and give them the number and it would be taken care of. Did that. Followed up with hk, they had no status updates for me other than it’s being investigated and to check with FedEx. FedEx said it’s an open claim and when there is a resolution, I would be contacted. Skip a few weeks and customer support chats later, still nothing. FedEx advises me to submit claim to PayPal and inform Hobbyking. I did. Today, almost 6 weeks into the ordeal PayPal closed the case because FedEx reported it delivered, which it wasn’t. Now paypal can’t do anything without a police report, the police won’t write a report because too long of a length of time has passed, Hobbyking says their waiting of FedEx to change status to not delivered, and I can’t get anything out of FedEx because they claim their still investigating a missing $80 package...
So pretty much the first claim I’ve made in my life, I get screwed. Beware of Hobbyking and their service guarantee, they’ll just pass the ball in a never ending circle instead of making it right, and tell PayPal that the package was received outside of limitation for the police department.
Shop somewhere else guys. Paying a little bit more is better than dealing with ccw motors when you ordered Cw, not receiving what you paid for, and being jerked around for a month and a half.
Rant over