I have bought alot of horizon products in the past including DX6i DX7 DX8 radios. Eflight mcx msr msrx mcpx blade sr ultra micro beast ultra micro sbach ultra micro extra 300 Carbon Z Yak 54 etc etc.
Recently I bought a blade 130x. It has got to be the worse put together heli I have ever owned. The parts are really cheap. Horizon Hobbies have had a record number of returns of these helis. If you google 130x problems you will be reading reports all night. It seems Horizon have sold these expecting the public to test them whilst paying for the privilege. I emailed Horizon telling them of my problems and explaining that I didn't expect to pay £170 for a heli then have to pay another £70 for upgrades just to get it to fly like it should have out of the box. I have had to change just about every bearing due to very poor quality. The whole tail end is now aftermarket as the original was absolutely useless due to cheap and nasty parts. Bearings would collapse after one flight. Tail blades would shear off in normal flight regularly and the tail vibration was horrendous. All the drive gears had a lifespan of maybe 2 flights untill I upgraded to metal gears. I never actually had a trouble free flight till after I had upgraded it all and indeed it is now a sweet flying heli.
Horizon replied after some time with this.
I have read your email with a great deal of regret, I can assure you that Horizon Hobby takes a great deal of pride in all its products and carriers out a great deal of testing and R&D work before releasing any product onto the market.
If we have any doubt then the launch would be delayed until the issue was rectified, we would never knowingly release a product with issue’s, when the occasional product develops an issue after launch then we will and do anything necessary to solve the issue and correct the problem, our reputation for quality products and the after service back up we give is second to none in the RC industry.
We have heard of issues with the Blade 130 and received a number of service returns, some we can trace to flight induced issues such as crashes and others obviously appear to be faulty from new in which case we have repaired or replaced under warranty.
Although the numbers are higher than normal they have not been outrageously excessive so we have been dealing with them on a one to one basis to the satisfaction of the customer involved.
It is very obvious from the list of kit that you have that you have been a loyal and happy customer and user of Horizon products up until this point so it disappoints me greatly that this should have happened to you. If there is anything we can do to help you please do not hesitate to contact us.
As you can see there is no mention of a proposed solution. No mention of my expensive outlay to sort the problem etc.
I will not be buying any more Horizon products. I would rather spend my money on quality goods with good customer support. Something that I have not received from Horizon Hobbies.
Not Impressed.
Recently I bought a blade 130x. It has got to be the worse put together heli I have ever owned. The parts are really cheap. Horizon Hobbies have had a record number of returns of these helis. If you google 130x problems you will be reading reports all night. It seems Horizon have sold these expecting the public to test them whilst paying for the privilege. I emailed Horizon telling them of my problems and explaining that I didn't expect to pay £170 for a heli then have to pay another £70 for upgrades just to get it to fly like it should have out of the box. I have had to change just about every bearing due to very poor quality. The whole tail end is now aftermarket as the original was absolutely useless due to cheap and nasty parts. Bearings would collapse after one flight. Tail blades would shear off in normal flight regularly and the tail vibration was horrendous. All the drive gears had a lifespan of maybe 2 flights untill I upgraded to metal gears. I never actually had a trouble free flight till after I had upgraded it all and indeed it is now a sweet flying heli.
Horizon replied after some time with this.
I have read your email with a great deal of regret, I can assure you that Horizon Hobby takes a great deal of pride in all its products and carriers out a great deal of testing and R&D work before releasing any product onto the market.
If we have any doubt then the launch would be delayed until the issue was rectified, we would never knowingly release a product with issue’s, when the occasional product develops an issue after launch then we will and do anything necessary to solve the issue and correct the problem, our reputation for quality products and the after service back up we give is second to none in the RC industry.
We have heard of issues with the Blade 130 and received a number of service returns, some we can trace to flight induced issues such as crashes and others obviously appear to be faulty from new in which case we have repaired or replaced under warranty.
Although the numbers are higher than normal they have not been outrageously excessive so we have been dealing with them on a one to one basis to the satisfaction of the customer involved.
It is very obvious from the list of kit that you have that you have been a loyal and happy customer and user of Horizon products up until this point so it disappoints me greatly that this should have happened to you. If there is anything we can do to help you please do not hesitate to contact us.
As you can see there is no mention of a proposed solution. No mention of my expensive outlay to sort the problem etc.
I will not be buying any more Horizon products. I would rather spend my money on quality goods with good customer support. Something that I have not received from Horizon Hobbies.
Not Impressed.