You are now chatting with : Cheryl (Customer Service)
Cheryl: Thank you for contacting the HobbyKing Support Team. How may I help you?
You: Referencing Order Number 2003971630, and part number TRStrob-II, QTY 2. Upon arrival found that the TRStrob-II was actually mis-boxed and had TRStrob-I instead. I need to have you to send a pickup order for those 2 and ship qty 2 of the TRStrob-II units. Please have stock room to verify the contents of the other boxes as they are probably incorrect as well. Please ship those units today with the UPS 3 day as previously ordered.
You: Send me a pickup order and I will have the other units shipped back to you.
Cheryl: One moment please while I check your Order.
You: Ok. Standing by
Cheryl: I apologize for the inconvenience. Please could you take some photos of the wrong item received as well as pictures of the parcel box and packing materials, including the postage label. Please also take a picture of the barcode label on the product. Please email the images to
support@hobbyking.zendesk.com so that we may show it to the warehouse manager. Rest assured that this will be resolved soon. Thank you so much for your patience.
You: Will Do. Will only take a moment. Stand By
Cheryl: We will need to forward the email to our warehouse department, you are advised to wait a few days for a reply from us
Cheryl: Would there be anything else that I may help you with?
You: A Few DAYS!!! This is the 3rd major error in the shippments in the last 5 orders. Really need immediate resolution. Pictures being processed
Cheryl: I'm very sorry for the inconvenience. We will forward your request to our warehouse manager however you will not receive an immediate resolution as our warehouse is not open until 9am. It is currently 6am here. We will respond to your email as soon as we can
You: OK..... Guess that is better than you disconnecting me like the last 2 service reps did... Starting to get a bad taste for HK. I would ask you to look at my order history. I have 30 orders in the past 2 years totalling now over $5000. One one they charged me double shipping and then offered me a free item, which turned out to me a pack of Turnigy Decals.... Fell majorly insulted and considering my future of dealing with HK.