FT Store - super fast turn around
- Thread starter PHugger
- Start date
That is great to hear! They are such a small staff and that goes to show that they are committed to provide excellent service. Lots and lots of long hours, no doubt!
MototechRyan
Wannabe Jedi
+1, I placed an order at 6:30 am est today and got a shipping confirmation email with tracking number at 11:20am est. Plus their site warns to expect up to a seven day delay in shipments for they are moving.
Love Flitetest, their on par or better than Amazon with getting products shipped
Love Flitetest, their on par or better than Amazon with getting products shipped
I heard you don't want to deal with their customer support guy though...
That guy is SO mean!
I've never had an issue with the support guy, Fred. Fred, the support guy puts in a lot of time and hard work to serve the community.
shawnstradamus
New member
I placed an order on 11-29, still waiting to get shipment info. Also placed an order the next day and received HALF of it today. I ordered the tiny trainer starter package and a mini guinea kit... got everything BUT the actual foam! All the 'quipmentz are in there, but no planes. Now I'm trying to reach someone to rectify it. Up til now I've always gotten prompt, accurate help so I'm not upset, I'd just like my stuff.
Airkaos,
Sounds like they need to contact you to verify you actually placed the order. Shouldn't be much of a surprise, but they were hit pretty hard with scam orders during the Black Friday rush.
If someone ship a fraudulent order, the card company pulls back the money and the seller is out the product and shipping costs, so it wouldn't surprise me at all there's something in the order system that flags things that look suspicious . . . and "suspicious" to a computer program can look OK to us.
Send 'em an email, or hit up the new "Call" button at the top of the store banner, and they can manually hit the "Go" button.
Sounds like they need to contact you to verify you actually placed the order. Shouldn't be much of a surprise, but they were hit pretty hard with scam orders during the Black Friday rush.
If someone ship a fraudulent order, the card company pulls back the money and the seller is out the product and shipping costs, so it wouldn't surprise me at all there's something in the order system that flags things that look suspicious . . . and "suspicious" to a computer program can look OK to us.
Send 'em an email, or hit up the new "Call" button at the top of the store banner, and they can manually hit the "Go" button.
Airkaos
Member
Airkaos
Member
Crafty, I have not been able to call them, I did send them an email requesting a call or a change in the order but we are going on 2 weeks and nothing. Do you or anyone here know how to go about cancelling an order, because all I ordered was some stickers and it's been so long I really don't need them anymore. Not really what I wanted but covered the airplane another way.
NatefromOgden
Member
Not FT's fault by a long shot but the postal service in my case. FT shipped my stuff on 25 November, when it arrived in Denver it sat 6 days (Nov 29- 5 Dec) before being sent along on the rest of the journey. It should arrive today. But Fred answered my email queries within hours of me sending them even over the weekend.
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