smittyplugs
Member
customer support....
just got off the phone again with one of your customer support in regards to a faulty dx5e that cost me a new wildcat sent the remote in and you shipped it back with out repairing it or replacing my plane I'm very disappointed in your support...i even took videos explaining the issues and you totally ignored me and are now trying to give me the runaround..
Shame on you Horizon...
Video before i sent it in to be fixed
Video of the returned dx5e with a shiny new antenna....really you need to step your game up guys..
just got off the phone again with one of your customer support in regards to a faulty dx5e that cost me a new wildcat sent the remote in and you shipped it back with out repairing it or replacing my plane I'm very disappointed in your support...i even took videos explaining the issues and you totally ignored me and are now trying to give me the runaround..
Shame on you Horizon...
Video before i sent it in to be fixed
Video of the returned dx5e with a shiny new antenna....really you need to step your game up guys..
Update.....
Came home today to find Horizon did stand behind their word and shipped me a new plane and new dx5e....Thanks Horizon your a stand up company just wish things went a little smother in the beginning...
Came home today to find Horizon did stand behind their word and shipped me a new plane and new dx5e....Thanks Horizon your a stand up company just wish things went a little smother in the beginning...
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