I'm almost at a loss for words... I attempt to solder a lead to the BAT pad on lux flight controller and almost as soon as my soldering iron touched the pad off came the plate, leaving plastic and no conductive pad. Is there any coming back from this?
Yes FT is really great with customer service and supporting the customers.
Just an FYI when a pad comes off like that it is one of two things that causes it. A bad production run on the board itself (highly unlikely and very rare but does get by QC on occasion) where the pads are not bonded properly or had contamination and using too much heat when soldering. Be mindful of how hot your iron is when doing the FC's. Specially if you try and do them right after soldering a pdb which requires much hotter iron temps.