When it rains it poors... More HK Bad Luck

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Manfet

Member
Seems like I have triggered something.
I don't want to put something negative on someone. I just want to say how I think HobbyKing is, why I like it and why I don't want you to change it.
I think HobbyKing is this big because it is cheap. There are many products you can't use before modifying and some you won't even use after modifying them. But because of them I can afford this hobby.
I would love if they had superb quality and service for this price. But it will not happen. The better the service and quality the higher the price you have to pay. That is just the way it is.
And because of that I dislike this threads because I sincerly hope that HobbyKing stays the way it is because I don't want to look for an other cheap source for all of my stuff. And HobbyKing has much stuff.
But with this thread you assure people that everybody should get the best service from HobbyKing and the people will start to act accordingly and because of that the price will go up.
It is this mindset I dislike (I connect it to America in my had even though it probably is not a good place to connect it to) where everybody things they should get the best quality and service ever, pay the cheapest price and if they don't I will sue and get my money back. That is just not the way it is. And I really like that in Germany because you will never get that much money in a sue like you can do in America.

HobbyKing is like a B-52. It is big, dirty, doesen't have the highest standards or quality but it is cheap and delivers most of the times.
If you would report this case with a mindset like you hope they will give you a replacement without making a big fuss about it and if they do not then you will report it online make some fuss and buy the replacement yourself then I would be okay with it.
But right now you report this case with a mindset of "I am the customer and if you don't .... you'll get damage". Well HobbyKing is a company where the mindset is probably like this (it paints HobbyKing a little bad but thats just they way it is and remember I like it) "Oh no just another complaining customer". For them it is like having just another charger ;). But if many people will read this thread, take up your mindset how HobbyKing should be and act accordingly. Then HobbyKing will adapt (it is not a socialistic company) and then I will have to look for another source.

I hope I didn't upset you this time and I hope you now understand why I wrote this post.
 

John Campbell

Senior Member
I talked to Ricky with HK CHAT Yesterday and after getting to understand what was going on and some previous conversations, he has now placed an order to get me the new strobes shipped out. So with any luck, I will have them in the next few days or a week. Will find out.
 

John Campbell

Senior Member
WOW, I thought that I was making distance. Ricky did nothing that he was supposed to. Still have not received my parts, Went in to chat 5 times 1st time no connect (got disconnected), 2nd time, connected to ZOE stayed connected 2 min. He never said anything. Tried 3rd time, Disconnected. 4th time got connected. Never said anything Stayed connected for 40 minutes and got disconnected. Tried a 5th time, and no connection. Going to give them one more time tomorrow night and if they ignore me then, I am going to escalate my paypal claim. Tired of dealing with them. If they think that I am going to walk away, they couldn't be more wrong. I did not carry it this far just to drop it.
 

John Campbell

Senior Member
How should they have sent the items to you in a time span of three days?

You may have some bad math in this story. I chatted with them on the 31st, said they were going to fix it. Yesterday was the 5th. They had 6 days to work on it and they did not touch it. I was not ask them to fix it in 3 days, but they have not touched it.


HobbyKing said:
You are now chatting with : Ricky (Customer Service)
Ricky: Thank you for contacting the HobbyKing Support Team. How may I help you?
You: Referencing my order, Number D-2004077925 that arrived broken and I sent the broken units back to you under RMA ID: 47093-4077925. I see that they just went back into stock. I want to make sure that a replacement pair get sent out ASAP via UPS 3 Day as they were shipped to be in the beginning. Ref Part Number: TRStrob-II. They just went back into stock and wanted to follow up.
Ricky: One moment please.
You: ok.
Ricky: Do you have a tracking number for the part you have sent back?
You: One Moment...
You: USPS 03112550000183571554
You: According to USPA: "Mar 26, 2012 9:48 AM Delivered. LAKEWOOD, WA 98499"
Ricky: Do you mean you have sent only the broken parts back to us?
You: Yes, sent them back under RMA: 47093-4077925. Chatted with IVY last night, and he said "Ivy: The item is temporary out of stock, therefore your order 2004251058 will be held in the print queue until the items are back in stock " I see they are back in stock now, so I want to make sure they get expdited before they run out.
Ricky: Or do you mean you have sent all the parts in the two items back to us?
Ricky: 2 xTRStrob-II or only some parts from 2 xTRStrob-II?
You: I sent quantity 2, TRStrobe-II units back to you and have been received at the USA Warehouse. Is there an issue?
Ricky: We have checked and the parcel is showed delivered on Mar 27
Ricky: It is in the queue waiting to be checked. After checking, we will update the news in the notes of your order. Please check your account for updates.
You: Do you have an order number for that?
Ricky: It will update in your order#2004077925
You: Thank you. I will keep an eye open for it. thanks for the assist.
You: You have a good day.
Ricky: You're welcome! Have a great day! Bye
 
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John Campbell

Senior Member
The ISSUE is now permanently closed. HK told me that they would give me credit for the item but not the shipping. They were going to send the item, and then it went round and round. They messed around to the end, and now paypal has issued a refund to my account. Anyone having issues with HK, Paypal is a way out to get it made right.
 

colorex

Rotor Riot!
Mentor
The ISSUE is now permanently closed. HK told me that they would give me credit for the item but not the shipping. They were going to send the item, and then it went round and round. They messed around to the end, and now paypal has issued a refund to my account. Anyone having issues with HK, Paypal is a way out to get it made right.

Great! Glad to hear you finally got it your way!
 

jd7792

Senior Member
I opened an inquiry with HK 14 days ago and still haven't had a reply to the original question! Tried to buy a back ordered item only to get to the end of the order to be advised the item was currently only for customers in USA. I have been trying to buy this item for weeks!
Bet you can all guess what the item is?
...........yep you got it. Turnigy 9X....
Not happy Jan!
 

con244

Senior Member
I opened an inquiry with HK 14 days ago and still haven't had a reply to the original question! Tried to buy a back ordered item only to get to the end of the order to be advised the item was currently only for customers in USA. I have been trying to buy this item for weeks!
Bet you can all guess what the item is?
...........yep you got it. Turnigy 9X....
Not happy Jan!
I noticed that their online support has been offline for 4 days now and they've got a "we're hiring " sign over it on their home page. Maybe they have finally woken up to their crumby support and are doing something about it! I've started buying stuff from Himodel.com. They seem to be doing the right thing. I'll buy from HK again if they start supplying something like decent support.
 

John Campbell

Senior Member
I noticed that their online support has been offline for 4 days now and they've got a "we're hiring " sign over it on their home page. Maybe they have finally woken up to their crumby support and are doing something about it! I've started buying stuff from Himodel.com. They seem to be doing the right thing. I'll buy from HK again if they start supplying something like decent support.

Good point. Maybe they have figured out that people are not going to set back and accept the same lame excuse over and over again... Hopefully the got rid of the entire team.
 

treadd

Uber N00b
Just my .02- if it weren't for HK's prices, I would not be able to continue in this hobby. I for one hope to god they do not increase their prices in order to provide better support. There are enough other US based companies that provide great support with double or triple the prices. For everyone upset with HK, I would suggest you use alternative US based companies, pay a lot more, and get the level of service you're expecting.

edit- Holy crap. I had read most of the pages of this thread a while back, and just now went through the last few to see if I had spoken to hastily. All it did was raise my blood pressure a bit, as people continue to want 5 star (or even 3 or 4 star) service for a 1 star price.

Actually, maybe this is a relevant question/example- I recently bought a Turnigy 1020kv motor from HK for $19.37. Can anyone provide a link to a US based supplier with a comparable motor with an excellent service record for anywhere near that price? If so, what is the closest price you can find?

I found one from an ebay seller for $29.99. All the rest which included amazon, were $49.99. I am curious to hear where people think the savings come from when you buy from HobbyKing? Just as John has his opinion, mine is that I would MUCH rather pay LESS THAN 50% for an item and deal with bad service. I just don't know what to say when people expect the $50 service for the $19(!!) price.
 
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jetpackninja

More combat please...
Mentor
Whatever.
I still firmly believe that HobbyKing or any other company can and should provide excellent customer service for their product.
They have RMA and warranty policies and procedures in place, those policies and procedures should be pretty easy to apply.
They already have people doing the job, it appears from my experience and from what I've seen related by others, that the folks that are assigned to do the job are not enabled to do it well. HobbyKing's prices are great. I don't have any problem waiting a little longer for my stuff. But I do expect them to send the right stuff, and if it's wrong, to fix it.
 

treadd

Uber N00b
I appreciate your dismissive 'Whatever' response. At this point I should consider this sport to watch other people get in a huff over what are, in the grand scheme of things, quite trivial. Enjoy! And kudos to John for his looong term victory in his noble quest for justice! I think I'm secretly jealous of the free time he must have.
 

jetpackninja

More combat please...
Mentor
No offense is intended. If you are happy with the service you are getting from HK that's awesome.
I still buy stuff from them and for the most part have had little to complain about...
There's other stuff in the forum here and some good information too.
I've followed and participated in the thread, John's got his issue resolved. Perhaps this thread has outlived it's usefulness and should be closed.
 

RCLEE

Member
I love Hobby King and have had no issues luckily with my orders, but I think customer service and price don't have to go hand in hand. I bought a motor from www.hawk-rc.com in HK. When it arrived it didn't work. I emailed them, only to tell them about the problem and didn't even ask for a refund or replacement.
The reply i got was "new motor sent." No questions asked.

Happy Flying
 

ands

Junior Member

+1 John.

Otherwise I imagine it will become pointless and lose its POINT!

You fought for your rights and I personally applaud you for your persistence.

I recommend you close this thread. (job done) as they say here in the UK.

Best regards

ands
 

John Campbell

Senior Member
+1 John.

Otherwise I imagine it will become pointless and lose its POINT!

You fought for your rights and I personally applaud you for your persistence.

I recommend you close this thread. (job done) as they say here in the UK.

Best regards

ands

Trying too... Going to see if STONEKAP can close it.
 
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