Hi... I'm Fred
I've been providing both live, AND email customer support for the store recently. It's been fun, and I get to meet lots of the fans who want to support the show while getting themselves cool gear.
I'm going to let anyone reading this thread in on a secret.
The Flite Test store has a feature at the bottom of each (most...) product page(s) where they list the suggested items for each build. There's a whole list. With links! Links to the products the store has, AND links to similar products that other shops carry. You don't even have to buy the stuff from the store, they'll tell you where you can get it if you want to shop around.
Even with this, my most common question after "who am I talking to, is this Josh?" is "what do I need to build this airplane?"
I'm not trying to talk myself out of a job by telling people how to get the answers for themselves, without needing the chat, or the email, but... why waste the time waiting for a response, when the information is just a short mouse drag away?
Because really... who actually wants to talk to me if they don't have to?