The “direction” refers to the preferred motor rotation, and is there to show both the prop selection and the thread on the prop nut. The mounting screw threads are always clockwise, if you use too long screws you stall the motor, which usually smokes the ESC if you try to run it that way.
Always gently spin the motor by hand when you build the power pod to be sure it’s not caught on a screw.
So a “CW” motor would have a CCW prop nut, a “CCW” motor would have a CW prop nut. This is done so the prop nut is not undone by centrifugal force when it’s turning fast, instead it’s counter threaded so it stays tight under load.
You can run brushless motors in any direction, BUT the props supplied in the power pack are usually designed to run CCW, so if you run a CW motor “reversed” it will work with the prop, but you have to make sure the prop nut is locked. Use BLUE loctite if you use thread lock. If you run a CW motor “right way” with a CCW prop, you WON’T get the thrust required to fly, it will be like trying to drive forwards with the wheels spinning backward!
I would start by checking the ESC and motor separately. If you need to buy another motor, contact FT store Customer Service, it’s their job to take that kind of query.
I run all my minis on this motor from a HobbyKing,
https://hobbyking.com/en_us/secret-motor-1808-2400kv-ccw-0-1-laminations.html
With a 6x4 prop on 2s it’s plenty fast enough and on 3s it is powerful enough to put the TT fully vertical on 60% throttle.