Kingbird
Posting Elsewhere
I hope I'm the only one who's having trouble with FliteTest lately. I placed an order two days ago and still no shipment date and no access thru the website to find out what's up with my order. The whole site seems to be in a state of transition/chaos. The link to the store is dead.
The folks at FliteTest have done a great job of selling the dream. And I have become a believer. I've both built from a speed-build kit and scratch built supported by purchases of supplies and parts through the store. I've drawn others into the hobby through this very dream. Of late, however, the reality seems to be something different than the dream. An order placed and paid for but absolutely no response from FliteTest for couple of days regarding the status of the order or when it might be shipped. All I see is a message that orders will be shipped in 1-3 business days. Would you guys please let us know what's going on? If you have decided to do the retail thing then please, take it seriously and do it right. In today's marketplace you can't ship anytime other than same day. 2-3 days might have worked 10 years ago but not now. In today's marketplace shipments should ALWAYS go out the same day they were received. And if you can't do that, then send an email explaining why. That's what every other on-line seller is doing and you should at least measure up to the norm.
Some might say I'm being harsh. But business is harsh. (Understand that I am speaking to you as another small businessman.) We succeed or fail based on how well we perform. Period. I wish you well and want great success for you. But success only comes with dilligent attention to the details that lead to success: good products ... fair prices ... prompt service ... exceptional customer service. In my experience of late you are falling far short in the last two areas. You can do better and I know you will. Please fix the problems and grow to be what many of us hope you will become.
The folks at FliteTest have done a great job of selling the dream. And I have become a believer. I've both built from a speed-build kit and scratch built supported by purchases of supplies and parts through the store. I've drawn others into the hobby through this very dream. Of late, however, the reality seems to be something different than the dream. An order placed and paid for but absolutely no response from FliteTest for couple of days regarding the status of the order or when it might be shipped. All I see is a message that orders will be shipped in 1-3 business days. Would you guys please let us know what's going on? If you have decided to do the retail thing then please, take it seriously and do it right. In today's marketplace you can't ship anytime other than same day. 2-3 days might have worked 10 years ago but not now. In today's marketplace shipments should ALWAYS go out the same day they were received. And if you can't do that, then send an email explaining why. That's what every other on-line seller is doing and you should at least measure up to the norm.
Some might say I'm being harsh. But business is harsh. (Understand that I am speaking to you as another small businessman.) We succeed or fail based on how well we perform. Period. I wish you well and want great success for you. But success only comes with dilligent attention to the details that lead to success: good products ... fair prices ... prompt service ... exceptional customer service. In my experience of late you are falling far short in the last two areas. You can do better and I know you will. Please fix the problems and grow to be what many of us hope you will become.
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