My last order from HK got me a bit pissed. Not that it was their fault. . .
Amongst other items, I ordered two 750mm x 10mm square carbon fiber tubes. The package had "FRAGILE - HANDLE WITH CARE" but it was beat to hell, and one of the tubes had a 2" split on each end. I had to cut it off. I suppose I could have repaired it with some epoxy resin, but had none.