To Continue the SAGA, after sending them everything they asked for and still not heard back, I went back into CHAT.
The LOG:
You are now chatting with : Ricky (Customer Service)
Ricky: Thank you for contacting the HobbyKing Support Team. How may I help you?
You: Referencing order number 0000000000, in concerns to parts TRStrob-II and TRStrob-I I order 2 of the II's and 1 of the I's. The boxes were correct, but the II's had the I's part in the box. The were mis boxed. I know this sounds complicated. I contacted HK last week and was told to send an email to the Hobbyking Support and have not heard anything... Getting real tired of this waiting. I am a very frequent customer and feel that my business does not mean anything. This is the 3rd order that I have had issues with since December. I need to get resolution on this today.
You: In December, I ordered 2 planes and they charged me extra shipping, but did not tell me that I had to do that until I called to check on them 9 days later, and then they charged me an extra $30 some bucks for shipping. They then said they would give me a free item that turned out to be Turnigy Stickers... Advertising for HK... No Freebie there... A take that as a total insult. Next they left a part out of an order, gave me credit, Still waiting to order them because they are Back Ordered. And now they send the correct boxed part but wrong parts in 2 of them, and I have been waiting to hear from HK for 4 or 5 days now.
Ricky: One moment please.
You: ok
Ricky: I apologize for the inconvenience.
You: What kind of solution are we going to have tonight?
Ricky: We currently have a backlog of e-mails, and are doing our best to reply to our customer's e-mails.
Ricky: Please expect a reply from one of our customer support staffs as soon as they have shown the pictures to the Warehouse manager.
Ricky: Rest assured that this will be resolved soon.
You: ???? How Much Longer will that be... With all the bad luck that I have had lately, I am getting real short on patience! I have been a customer for almost 2 years, and you can look at my sales history and see 42 orders. Does that not mean something with Returning customer, or am I being taken for Granite?
You: Do you have the pictures that I sent in?
Ricky: Yes
Ricky: We will do our best to have this issue resolved as soon as possible.
Ricky: Thank you so much for your patience.
You: Well, Patience is getting thin... I must say. HK is going to have to restore my faith soon before it is all gone. I have always enjoyed shopping HK...
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Following that, They told me that I should hear something by the end of the day (There's I assume), Shortly after that I of course got disconnected and was unable to safe the rest of the LOG. They have the pictures and awaiting for the Warehouse manager to make a decision after he views the pictures that I sent... What decision I do not know.